Frequently Asked Questions

We accept Visa, Mastercard, Discover, American Express and PayPal. 

We currently charge sales tax for orders shipping to NC, NY, SC, NJ, FL and VT.

If for some reason one of your item(s) is not available to ship when your order is ready, we will only charge you for those item(s) that have shipped.  The balance of your order will be charged at the time your other item(s) become available and are shipped.

Our goal is to process and ship your order as quickly as possible; therefore, once an order is submitted, we may be unable to make any changes to quantity, sizing or your shipping method.  However, we do strive on providing the best customer service possible and will do our best to adhere to your request.  Please contact our Customer Service Team via email at info@wheelhousedesigns.com, or call our toll-free number at (800) 252-4245 and we will do our best to make the changes.

Most certainly!  Once you have made your selections and are ready to check out, simply go to your shopping cart and enter in your desired shipping address before submitting your order.  

Wheel House Designs uses U.S. Postal Service for the shipment of all orders. Any orders with a total weight of 5 lbs or less will incur a $5.00 shipping fee. Orders with a total weight greater than 5 lbs up to 20 lbs will incur a $10.00 shipping fee.  USPS Priority shipping is available at a shipping rate of $00.00 per order.

Yes, Wheel House Designs can ship to a PO Box as we utilize the U.S. Postal Service to ship all orders.  

Once your order has shipped, you will receive a shipping notification via email complete with a USPS Tracking Number 

First, check your spam folder.  If you don't see an email from us there, please reach out to our Customer Service Team at info@wheelhousedesigns.com or call our toll-free number at (800) 252-4245.

All US orders are shipped via USPS Standard Delivery Service and should be received within 5-7 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.  For faster shipping and delivery, customers may purchase USPS Prioirity Delivery. Please also note that during final sales and the holiday season (November/December) delivery times can be longer than usual.                                              

If an item is missing from your shipment, please contact our Customer Service Team via email at info@wheelhousedesigns.com or call our toll-free number at (800) 252-4245.

Mocksville, North Carolina  

Yes, we can take an existing Wheel House Designs sock design and customize it with your name or logo.  Some restrictions may apply.  Please email us at  info@wheelhousedesigns.com for more information.  

We offer USPS Shipping Monday  - Friday.  Orders received prior to 3 PM EST, will ship the same day received.  Orders received after 3 PM EST, cut-off will ship the next business day. 

No, orders of 5 lbs or less incur a $5.00 shipping rate.  

We do not currently offer shipping outside the Continental US at this time. 

We offer shipping to Canada, all shipping and duty rates apply.

30 Day warranty - Not exactly the product you were looking for? Simply return the unworn product with original packaging/tags and proof of purchase for refund.                                                       

90 Day Warranty - Quality or workmanship issues are not acceptable for you - or for us.  Return the product for exchange or replacement, no questions asked.  Email us at info@tckbrands.com with any concerns or issues.         

Please contact us at info@wheelhousedesigns.com and we can help process your return or you may call our toll-free number at (800) 252-4245.

Refunds are processed within 7 days from the time the returned package arrives at our warehouse.  Depending on how your bank processes credit, please allow 7 to 10 days from the time the returned package is processed for the refund to be reflected in your account.  

Please contact us at info@wheelhousedesigns.com and we can help process your return or you may call our toll-free number at (800) 252-4245.

You will be prompted during the check out process to enter your promo or coupon code when finalizing payment information.  Coupon codes are limited to one per customer per purchase and are good for a one-time use only.  

Yes, online gift cards can ordered by clicking here

See Our Story for information about Wheel House Brands  

Wheelhouse Designs is located in Advance, NC, with warehouses in Mocksville, NC.

Customer Service hours: Monday  - Friday: 8:00 am - 5:00 pm EST.  Our office is closed on the weekends and holidays, however we will always ensure that you have a response back within 24 hours of receiving your message. 

Our socks are made with elastic to fit a range of sizes and will stretch comfortably to fit both the low and high ends of each range.  Our special size chart should guide you in the right direction.   You may refer to our sizing chart under each style of your choice. 

Care instructions may vary depending upon style/design of sock.  See information charts provided under each item listed on website.

Our socks are made with high quality fibers and fading can be avoided if suggested care instructions are followed.  

Yes, Wheel House Designs socks are 100% sourced and manufactured here in the U.S.A.